About The Laptop Man Pty Ltd
The Laptop Man started operating from a home office in Mackay in 2003. From there, the business grew and moved into a shop front store on Shakespeare Street. The business was then bought by Kevin & Belinda Patroni in 2007 with 3 staff. In 2009 it expanded to the township of Sarina (40km south of Mackay). In 2010 the Shakespeare Street store moved next door into much bigger premises. 2011 saw the opening of the latest store in Mackay’s Northern Beaches. The company also received one of Westpac Banks highest awards “Most Outstanding Small Business in Queensland”. The award came with $3,000 from Westpac Bank which The Laptop Man could donate to the charity of their choice: the “Give Me Five For Kids” Foundation which was being run by the Mackay Local radio group SeaFM.
The company is currently moving towards franchisingand consults with people who want to join The Laptop Man franchise team.
Our Business Purpose …
At The Laptop Man we exist to serve our local community and offer an alternative to the large retailers by providing a more personalized service and offering our customers “The Laptop Man difference”. We love to do our part for the community and help young adults by participating in school work experience programs.
Our Vision …
Our Vision is “To become the first name that comes to mind when customers think of computer sales and repairs”.
Our Mission Statement …
Because our Purpose and Vision require further growth on the part of The Laptop Man, we will develop and implement a business structure and ethos that best supports this achievement. The Laptop Man is a team of committed, positive and successful people who strive to live a meaningful and more balanced lifestyle while displaying integrity and honesty in all their dealings with suppliers, customers and team members. We will implement strategies that ensure The Laptop Man’s status as an “employer of choice” within its markets and where team members contribute selflessly and proudly consider that they are part of a “team” as opposed to a “workgroup”. We will work within our Code of Honour to ensure that everyone who touches, or is touched by the The Laptop Man team, will benefit greatly from the experience by being exposed to our range of quality, affordable products and impeccable service. The Laptop Man customers, whether they be small, medium or large in size will have a desire for us to help them achieve their technology goals. They know that we offer quality and affordable products and services to improve their lifestyle and their business. We will seek at all times to do what we do better. We focus our attention on what we are great at and we develop and implement policies, procedures, systems and plans to better meet the requirements of a growing business while still maintaining our prime focus of improving service to a growing customer base. We will foster the continuous education of ourselves and our customers in an ever-changing world. Our products and services will be of the highest quality, value for money and will always add the most value.
We believe we have created a new market share within Computer Sales & Repairs.
We call it “The Laptop Man Difference”. Experience it today!